Frequently asked questions
Everything you need to know about industrial laundry automation, software, process optimization, implementation and support.
Can’t find your answer? Our specialists are happy to help.
About the organisation
WSP is a privately owned family business founded in 1993 by Maarten Ploeg. His personal and hands-on leadership style has shaped the company from the beginning and continues to influence how we work today.
The values of commitment, long-term partnerships and taking ownership remain at the heart of WSP.
Most suppliers focus on a specific product. WSP focuses on the entire operation.
WSP is not just a supplier. As an independent system integrator for industrial laundries, we combine laundry software, hardware, automation and project management into one complete solution. You work with a single partner responsible for the entire operation.
No. Actually, we are connecting all the dots of the laundry. Not only with software, also with internal logistics. WSP delivers complete solutions for industrial laundries. From software and automation to hardware integration, consultancy and support, we make sure every part of the process works together.
No. Brand independence is at the core of WSP. We believe every industrial laundry deserves the solution that fits its operation best. That’s why we work with a wide range of leading hardware and technology providers, selecting the right combination for your goals, processes and future growth.
Yes. WSP provides strong full laundry project management, from design and engineering to implementation, commissioning and long-term support. We make sure everything is aligned with the suppliers and stakeholders.
WSP operates worldwide and supports industrial laundry projects mainly across Europe, North America, the Middle East, South America and beyond. Our team has experience delivering international automation and integration projects for laundries of all sizes.
Already since 1993! So, already for more than 30 years.
Not to mention that we have quite some employees that stayed with us already for over 12,5 years, or even 25+ years!
A laundry system integrator connects all parts of an industrial laundry into one efficient operation. This includes software, hardware, automation systems, logistics and project management. Instead of managing multiple suppliers, you work with a single partner who ensures everything works together seamlessly.
About Laundry Blueprint & consultancy
A Laundry Blueprint is a detailed plan for optimizing or designing an industrial laundry for the future. It maps your processes, workflows, equipment, logistics and automation requirements, creating a clear roadmap for a more efficient, scalable and future-ready operation.
We start by analyzing the entire process to identify bottlenecks, inefficiencies and opportunities for improvement. We observe how people, machines and systems interact, review operational data and speak with stakeholders throughout the organization. Combined with more than 30 years of industry experience, this gives us a clear picture of where improvements can have the greatest impact.
Absolutely. Improving existing industrial laundries has been a core part of our business for thre decades. We optimize processes, modernize systems and implement new technologies in fully operational facilities, helping our customers increase efficiency while minimizing disruption and downtime.
We also design and deliver complete new laundry facilities. Whether you’re upgrading an existing operation or building a new industrial laundry from the ground up, WSP provides the expertise, engineering and project management to create an efficient, future-ready solution.
Not necessarily. Brand independence is at the core of WSP. We often integrate existing equipment into a modern, connected system, allowing you to retain valuable investments while improving control and performance.
In many cases, we can even upgrade or replace outdated machine controls, extending the life of existing equipment and making it ready for the future.
About WSP software
WinWash® is WSP’s software platform for industrial laundries. It connects machines, processes and people into one integrated system, giving operators complete control over production, logistics and performance.
WinWash® monitors, controls and optimizes your laundry operation in real time. It collects data from machines and systems across the facility, providing insight into production, efficiency, machine performance and process flow, all from a single platform. The result: your laundry on autopilot.
Laundry Dashboard® is WSP’s performance monitoring software for industrial laundries. It transforms operational data into clear dashboards and reports, helping managers monitor KPIs, identify trends and make data-driven decisions to improve performance. It helps reducing downtime, reaching sustainability goals and team spirit.
Yes. WinWash® is brand-independent and designed to integrate seamlessly with existing machines, automation systems and third-party software. The same applies to Laundry Dashboard®. Brand independence is part of WSP’s DNA, allowing us to connect technologies from different suppliers into one unified operation.
Yes. Both WinWash® and Laundry Dashboard® provide real-time access to operational data, giving you instant insight into production performance, machine status, bottlenecks and key performance indicators.
Yes. WSP software is cloud-based, allowing secure access from anywhere. At the same time, the system remains connected to your local network, ensuring your operation continues to run even if the internet connection is temporarily unavailable.
WSP regularly releases software updates to improve functionality, security and performance. Updates are managed by our team and implemented with minimal disruption, ensuring your software remains secure, up to date and ready for future developments.
As software specialists in industrial laundry automation, WSP delivers two software solutions designed to improve visibility, control and operational performance.
WinWash®
Visualization and automation software that connects your laundry operation in real time. From machine communication and process control to operational visibility and workflow automation.
Laundry Dashboard®
Performance monitoring software that gives you insight into efficiency, productivity, downtime and operational KPIs, helping you make data-driven decisions and continuously optimize your process.
In addition, WSP develops the software behind the Laundry X-pert dosing systems for Christeyns Engineering.
About WSP hardware and installation
WSP hardware is engineered to last. We carefully select durable materials and proven components, which is why many laundries still use WSP hardware installed more than 20 years ago. Combined with our brand-independent approach, this creates reliable, future-proof solutions that integrate seamlessly with the rest of your operation.
Yes. WSP hardware is designed to integrate seamlessly with both new and existing laundry equipment, regardless of manufacturer. Our systems can communicate with virtually all types of washers, dryers, ironers, folding machines and other laundry equipment, allowing you to automate and optimize your operation without replacing functioning machines. We can also modernize outdated machine controls, extending equipment lifespan and improving performance while protecting your existing investment.
Not necessarily. In many cases, we can integrate existing sorting systems into a modern automation platform. We always evaluate your current setup first and recommend the most preferred path forward, considering your situation.
WSP delivers a wide range of hardware solutions for industrial laundries, designed to improve automation, traceability, productivity and process control.
WSP’s hardware portfolio includes:
Sorting systems that automate the distribution of laundry based on weight, destination, customer or product type.
Conveyor and bag rail systems for efficient transport of laundry throughout the facility.
Buffer systems enable continuous workflow and increased automation.
RFID and barcode identification systems for item tracking and traceability.
Operator terminals and industrial control panels for machine operation and workflow management.
Industrial PCs, PLCs, network infrastructure and communication hardware for reliable system integration and old system optimization.
Custom-built automation hardware tailored to the specific requirements of each laundry operation.
All hardware solutions are engineered to integrate seamlessly with all machine suppliers. With WinWash® and Laundry Dashboard®, creating a complete industrial laundry automation platform that delivers real-time visibility, operational control and performance optimization.
Yes. Automation does not have to be all or nothing. We can automate individual processes, departments or workflows and expand the solution over time as your needs evolve.
WSP solutions are designed to grow with your business. Whether you operate a single facility or multiple locations, our software and hardware platforms can be expanded and adapted as your production requirements change.
Successful implementation starts with strong project management. WSP is known for its structured planning, clear communication and close coordination of all stakeholders. Because we connect multiple suppliers, systems and technologies, managing the entire process is one of our core strengths.
That’s not always the case. Many projects can be implemented while production continues. We carefully plan installations to minimize disruption and downtime. For example, at Top Clean Wäscherei in Lohberg, we completed a major expansion project that doubled production capacity while the laundry remained operational.
As the system integrator, WSP acts as the central point of contact. We coordinate machine suppliers, contractors, software providers and operational teams to ensure every component works together and every stakeholder stays aligned.
Training is provided by experienced WSP consultants. We understand that any change in a laundry operation requires a strong onboarding process. That’s why we combine hands-on training, clear documentation and practical guidance to help operators, supervisors and technical teams quickly adopt new systems and work with confidence from day one.
We prepare extensively before go-live through testing, validation, training and phased implementation where needed. During start-up, our specialists remain closely involved to monitor performance, resolve issues quickly and support your team. Simply put: we don’t leave until the job is done and your operation is running smoothly.
About ROI and business impact
This varies from project to project. Ask your Area Sales Manager to get information about that.
Laundry Dashboard, however, guarantees a clear production increase of at least 4%. Many real world cases show a ROI of under a year.
We measure productivity improvements using operational data before and after implementation. Key metrics include throughput, labor efficiency, machine utilization, downtime and overall production performance. With tools like WinWash® and Laundry Dashboard®, improvements become measurable and visible in real time.
Yes. WSP helps industrial laundries reduce labor dependency through automation, process optimization and intelligent workflow management. By automating repetitive tasks and improving process flow, existing staff can be deployed more efficiently.
For example, after implementing a WSP sorting system at Wasserij Buis, six of the eight employees previously working at the sorting positions could be reassigned to other departments, significantly reducing labor requirements in that part of the operation.
About support and continuity
Yes. WSP provides 24hrs support for customers worldwide. Our specialists are available to help resolve issues, answer questions and keep your laundry operation running smoothly whenever support is needed.
myWSP is WSP’s online customer portal. It gives you access to support, documentation, maintenance information, spare parts ordering and service requests, all in one central platform.
Spare parts can be ordered directly through myWSP. Because all your systems are registered in the platform, it is easy to identify the correct parts, place orders and keep your operation running at peak performance.
WSP systems are designed for durability and typically require minimal maintenance. However, some components naturally wear over time. Through myWSP, you can manage maintenance activities, order replacement parts and access support whenever needed.
Yes. In fact, remote support is often the fastest and most efficient solution. Our specialists can securely access systems, diagnose issues and provide assistance without the need for an on-site visit in many cases.
Yes. Preventive maintenance is an important part of minimizing downtime and extending system lifespan. Through continuous monitoring, scheduled inspections and proactive support, we help identify potential issues before they affect production.
Minimizing downtime starts with prevention. We combine durable hardware, preventive maintenance, continuous system monitoring and responsive support to keep operations running reliably. When issues do occur, our specialists act quickly to restore performance and limit disruption.
About sustainability
The impact varies from project to project and depends on your processes, equipment and production volumes. By optimizing workflows, reducing waiting times and improving machine utilization, automation can significantly reduce energy consumption.
For example, Laundry Dashboard® helps laundries identify inefficiencies and increase productivity. In fact, we guarantee at least a 4% productivity improvement, while many customers achieve a return on investment within a year.
Insight is the foundation of sustainable improvement. By understanding exactly where energy, resources and time are being used, industrial laundries can make smarter decisions that reduce their environmental impact. By optimizing processes, reducing waste, lowering energy consumption and increasing productivity, WSP helps industrial laundries lower their environmental footprint. Our solutions make sustainability a measurable outcome of operational improvement.
Yes. Sustainability improvements should be measurable. Laundry Dashboard® provides real-time insights into key sustainability metrics, including energy consumption, operational efficiency and even real-time CO₂ emissions, helping laundries track progress and make data-driven decisions.
Data is essential for sustainable improvement. Without accurate data, it is impossible to know where energy is being wasted or where processes can be optimized. With real-time insights from WinWash® and Laundry Dashboard®, laundries can continuously improve efficiency, reduce waste and lower their environmental impact.
Sustainability is part of WSP’s mission. We help industrial laundries become more efficient, which often leads directly to lower energy consumption and reduced CO₂ emissions.
Within our own organization, we focus on long-term relationships, responsible business practices, employee wellbeing and sustainable choices such as electric vehicles. We also support charitable initiatives and invest in solutions that create lasting value for our customers, employees and the industry as a whole.
